Returns & Refunds
Most purchases are final. We do, however, stand behind orders that arrive damaged, defective, materially incorrect, or are otherwise affected by an eligible fulfillment or payment problem.
30-day defective-item claim window
If an item arrives damaged, defective, or materially different from the item ordered, contact THE MARKET within 30 days of delivery. Do not mail an item back until return instructions have been provided.
Eligible claims
- Items received damaged in transit.
- Items with a manufacturing or functional defect present on arrival.
- An incorrect item or materially incorrect variant sent instead of what was ordered.
- Other remedies required by applicable law.
Change-of-mind returns
THE MARKET does not normally accept ordinary buyer-remorse returns, elective size or color changes after the correct item was delivered, or returns based only on a change of mind.
This does not limit any non-waivable rights or remedies available under applicable law.
Exchanges
THE MARKET does not offer elective exchanges. If an eligible defective, damaged, or incorrect-item claim requires a replacement, a replacement may be provided as a claim remedy rather than as an elective exchange.
How to start a claim
Use the customer support or order-management contact method provided with your order confirmation. Include your order identifier, a description of the problem, and, when reasonably requested, photographs or other information showing the damage, defect, or incorrect item.
Do not send merchandise to THE MARKET, THE PALATINE, or a supplier address without receiving return instructions first.
Return method and fees
Approved physical returns are handled by mail. When THE MARKET requires a damaged, defective, or incorrect item to be physically returned, THE MARKET will provide or cover the approved return-shipping method.
There is no restocking fee for an approved defective, damaged, or incorrect-item return.
Refunds and replacements
After an eligible claim is reviewed, THE MARKET may provide an appropriate remedy such as a refund or replacement.
If a refund is approved, THE MARKET will initiate it to the original payment method within 5 business days after approval and, when a physical return is required, after the required returned item has been received or otherwise documented. Your bank or card issuer may require additional time to post the credit.
Non-delivery, duplicate charges, and unauthorized transactions
A non-delivered order, duplicate charge, or unauthorized transaction is not treated as an ordinary merchandise return. Contact THE MARKET using the support information associated with your order so the issue can be investigated and the appropriate remedy can be provided.
Condition of returned merchandise
For an approved defective, damaged, or incorrect-item return, keep the product and available packaging in substantially the condition in which the problem was discovered until instructions are provided. Normal inspection needed to identify a defect does not by itself make a claim ineligible.
Last updated September 13, 2026. This policy applies to physical merchandise sold through THE MARKET at shop.thepalatineregistry.org. Nothing in this policy excludes rights that cannot legally be excluded.